Many products offer a “View Details” feature so you can see the inside before ordering. First select your options for the inside of the book, then use “View Details” to see the completed interior.

Choices such as text, attachments, wire colour and ribbons appear on the main product photo as you add them.

Yes. Alongside notebooks, deskpads and wall planners, our Trainee Teacher Planner helps you organise lesson planning, placements, academic deadlines and professional development.

It includes target trackers, observation logs, notes pages for training sessions and mentor meetings, and resources including teachers’ standards from the Initial Teacher Training and Early Career Framework (ITTECF).

Yes. Our A4 Primary Teacher Planner offers the customisation options available with our teacher planners, with a choice of three, four or five lessons per day.

Extras include a four-year calendar, term dates, pupil records, group information and parents’ consultations. The contents reflect the pastoral side of primary teaching while allowing room for a year of lesson planning.

Each year, Pirongs adds an extra “11th colour” alongside its ten-colour range of teacher planners, notebooks and diaries. This colour is available for one academic year, while stocks last. Stocks are limited, so ordering early is recommended.

Our designer planners and notebooks can be personalised and customised inside and out. Choose from almost 100 designs that you can edit, or upload your own photos for the hardback covers.

Pirongs A5+ diaries and notebooks are slightly wider than standard A5. This helps the book lie flatter when open and gives you more usable space on the page.

Please check the individual product’s measurements or contact our team if you need help choosing a size.

Week-to-view: see the whole week across a two-page spread, so you can review your week at a glance.

Page-a-day: each day has a full page, with two days visible across a two-page spread. This gives more space for detailed planning and notes.

You will need your Vegan Leather Notepad, a Pirongs refill pad and a Phillips screwdriver.

1. Turn the pad over so you can see the backs of the two screws.
2. Unscrew them from the main pins holding the pad together.
3. Remove the remaining tops of the tear-off pages from the metal pins, then slide on the refill pad.
4. Tighten the screws again. Your notepad is ready to use.

Yes. Our brochure covers the Pirongs product range, pricing and discount structure. You can access the brochure through the Pirongs website.

Physical copies are mailed during February to schools, colleges, universities and previous large-order customers. You should also receive one with an order placed during the year.

Foil blocking adds your school or company logo to the front cover of your planner, notebook or diary. A metal stamp of your logo is used to emboss silver foil onto the hardback cover.

Pirongs can emboss silver or gold foil text onto your planner, notebook or diary cover. Options include initials of up to four characters, one line of text or two lines of text.

To foil block your school or company logo onto your products, we first create a metal stamp. Please email a good-quality black-and-white JPEG, EPS or PDF of your logo to mail@pirongs.co.uk.

For a new logo block, the charge is £25 excluding VAT if the order is under £150 excluding VAT. Orders of £150 excluding VAT and over do not pay for their block to be made.

Creating the block and foil embossing the products adds production time during our busy period, so please order early. Contact our team for artwork guidance and to discuss your school name or logo.

Most attachments, such as metal corners and elastic closures, are not currently sold separately. If you need to replace a faulty attachment on a previous order, please contact our customer service team.

Black and white pen loops can be bought individually or in bulk.

Stock for the next academic year is available to purchase from January.

Yes. Add each customised product to your basket and continue shopping before checking out.

To order the same product and customisation with dates for the new academic year, please create the order again and choose your options. We do not currently offer automatic repeat orders because of our limited stock and range of customisation choices.

Please contact Pirongs immediately. If your order has not been shipped, we may be able to update it.

Email mail@pirongs.co.uk or call 01626 352655.

Please contact Pirongs immediately. If your order has not been shipped, we may be able to change the delivery address.

Email mail@pirongs.co.uk or call 01626 352655.

If your orders are due to be dispatched around the same time, we may be able to send them together. Contact our customer service team so they can look into this for you.

If your order has not yet been shipped, please contact our customer service team to discuss cancelling it.

A product that sells out during the academic year will often not be restocked until the following year. Stock arrives in January for the academic year starting in August.

Contact our team for stock queries or help choosing a similar product.

You can print an invoice from your Pirongs account:

1. Sign in and go to “Account”.
2. Select your order.
3. Choose “Print invoice”.

For further help, email finance@pirongs.co.uk.

Place your bulk order online and eligible discounts will be added automatically. You can supply a purchase order number, or contact our team if you would prefer to discuss the order.

Schools, colleges and universities can use our online invoicing facility. Create a Pirongs account, then email mail@pirongs.co.uk or call 01626 352655 so we can enable invoicing. It remains active for future orders.

This facility is for official orders with a purchase order number from central school finance or purchasing departments. We cannot invoice orders placed by individual teachers or departments.

Yes. Personalised bulk orders can be placed through our website, by phone or by email. Options include foil text, blocking, book attachments and custom ribbons.

Designer-range products are not eligible for the bulk order discount. Please contact our team to discuss a large designer order and request a quote.

Contact our customer service team at mail@pirongs.co.uk or 01626 352655. They can help you plan your order and provide a quote.

Yes, please tell our customer service team as soon as possible if your school or business cannot accept deliveries on certain dates. They can notify the production team and arrange for your order to be held.

Email mail@pirongs.co.uk or call 01626 352655.

Please order as soon as possible to help ensure the stock is available. If your school or company cannot receive the delivery yet, contact our team so they can notify production and hold your order.

Yes. Our discount structure offers up to 40% off eligible Pirongs orders, helping schools and businesses order in bulk.

Eligible larger orders also qualify for free foil blocking of your school name or logo. Please see the current discount structure and eligibility terms before ordering.

You receive an order confirmation email when you place your order and a shipping confirmation when it is dispatched. For an update between these emails, please contact our customer service team.

We normally dispatch orders in one to two working days. Designer products and other personalised orders are made to order. During our busiest period, June to September, these can take up to 15 working days to dispatch.

Dispatch is when your order leaves Pirongs. Allow additional time for the carrier to deliver it.

We do not currently send production-status updates. Please contact our customer service team if you have any questions or concerns about your order.

Yes. When your order has been dispatched and is with the shipping company, you will receive an email with an estimated delivery date and tracking number.

UK mainland orders are sent using tracked delivery services. Your tracking information will keep you updated on your order’s location and delivery status.

Customers in Northern Ireland, the Scottish Highlands and Islands should allow an extra working day after dispatch.

We use Royal Mail, DPD and Parcelforce, depending on the order.

Royal Mail is generally used for smaller orders, DPD for larger boxes and school or company bulk orders, and Parcelforce for overseas orders.

Contact our team if you need to discuss how your order will be shipped.

Shipping charges depend on the number of products and the delivery destination. The charges below include VAT.

UK mainland:
1–4 items: £4.74
5 or more items: £13.20

Northern Ireland, Scottish Highlands and Islands:
1–3 items: £4.74
4 or more items: £20.40

Contact our customer service team if you have questions about the charge for your order.

Pirongs is based in England, UK, and all orders are shipped from here.

International delivery is subject to destination restrictions. Before ordering, please contact our team to confirm whether we can deliver to your country and to discuss the shipping options and cost.

Your tracking number should be in the shipping email sent when your order was dispatched. If the email is missing or the tracking number does not work, please contact our customer service team.

Contact our customer service team so they can help. Please include any tracking information you have received since your order was dispatched.

Email mail@pirongs.co.uk or call 01626 352655.

Please contact our customer service team at mail@pirongs.co.uk or 01626 352655. They will help you with the next steps to resolve the issue.

We accept non-personalised items for return provided they reach us in good condition within 30 days of receipt.

Protect the product well and use the original packaging wherever possible. Include your order number, the reason for return and the outcome you would like.

If your product is personalised or customised, please contact our customer service team to discuss your query.

Returns should reach Pirongs in good condition within 30 days of receipt.

Address your return to:

Claire Green
Pirongs Ltd
Unit 10, Decoy Industrial Estate
Newton Abbot
Devon
TQ12 5NA

Package the item securely. Include a note with your order number, the reason for return and the outcome you would like. Please contact our team if you need advice before sending it.

If you are returning an order because you no longer want it, you will need to cover the return postage or shipping cost.

Yes. We offer replacements for damaged or faulty items. Please contact our customer service team so they can help arrange this.

If an order is being returned or replaced because it was originally incorrect or damaged, Pirongs covers the shipping or postage cost.

If the item is not personalised and is within 30 days of receipt, we may be able to exchange it for a different size. Contact our customer service team to discuss the options.

If your product does not meet your expectations or look as intended, please contact our customer service team so they can look into the issue.

Check that you supplied the correct email address, then check your spam and junk folders. If you still cannot find the code, contact our customer service team.

Check that the code has not already been used on another order. If it still does not work, contact our customer service team for help.

Check that the email address you provided is correct, then check your spam and junk folders. If the emails are still missing, please contact our team so they can investigate.

A page error may be a temporary website issue. If the problem persists, contact our customer service team. They can investigate and help you find the item you are looking for.

We would love to hear your ideas. Please send them through our Contact Us form.

Email mail@pirongs.co.uk, call 01626 352655 or use our Contact Us form.

Our working hours are 9am to 4.30pm. You can leave a message at any time and we will get back to you the next working day.